If Vonage handles this right, their customer service will improve
Vonage announced a move this morning that if they handle it right- and that's one big honkin' IF- their customer service could improve several fold. I'm talking about a new alliance with open-source relational database management system vendor EnterpriseDB. Vonage has already moved part of its trouble-ticket system for customer support from mySQL to EnterpriseDB [...]
Written by Russell Shaw on November 21st, 2006 with
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