Hey Michael Dell, bring customer service home

One of the reasons given for Michael Dell re-claiming the CEO mantle at Dell last week was the realization that customer service standards had slipped, and need to be restored. In our ZDNet neighborhood, as well as in the blogosphere and among friends and neighbors, this perception has taken on a disturbingly common truism: bought [...]

Written by Russell Shaw on February 6th, 2007 with no comments.
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