Rich just wrote about an interesting conference session titled
SIP Trunking - Realizing Rapid ROI Today, taking place at Internet Telephony Conference & Expo (ITEXPO) in just 2 weeks. Although I
ditched my residential Vonage VoIP service, due to price and QoS issues, that doesn't mean I don't whole-heartedly support SIP trunking in the corporate enterprise -- where voice is even more critical. Most corporations have better QoS Internet/IP connectivity than residential Internet offerings, thus SIP trunking with "guaranteed QoS" is a viable option to an expensive voice PRI/T1/E1 line. Some service providers offer voice VPNs for added security. If your attending ITEXPO, definitely check out this session to see how SIP trunking can save on telecom costs.
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Written by VoIP & Gadgets Blog on September 26th, 2006 with no comments.
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TMC has been at the forefront of customer relationship management (CRM) for over 30 years. TMC started Telemarketing Magazine (now
Customer Interaction Solutions), the very first magazine focused on call centers and CRM. In 1996, TMC launched
CTI Magazine which focused on the convergence of computers and the telephone. CTI Magazine was the precursor to the ultimate convergence of voice and data, which resulted in TMC launching
Internet Telephony Magazine in late 1997. Internet Telephony Magazine was the first magazine focused exclusively on VoIP and the convergence of voice, data, as well as CRM and business processes. TMC has always strived to educate the market on improving business efficiencies and customer satisfaction though the use of technology -
whether it was the ACD of the 1980's to CTI in the 1990's to VoIP in the 21st century - TMC has been the leading source of information on customer-facing technologies
.There are obvious synergies and business processes that can be optimized when you can integrate your phone system with your contact management database and other business data and ride over the same IP network. With TMC's 30-year focus on customer-facing technologies, it stands to reason why TMC has always been at the forefront of technologies that enable companies to better market themselves, achieve business efficiencies, and improve
customer satisfaction. It also explains why TMC stands for
Technology
Marketing
Corporation. Indeed,
Nadji Tehrani (photo to right), the founder of TMC, and well-known pioneer within the call center industry chose the name well when he started the company in 1972.
Now, TMC has become one of the leading educational websites utilizing webinars to educate the industry on various technologies to achieve optimal business efficiencies. One interesting
webinar coming up is on business benchmarks:
How Reseller CEOs Should Collect, Monitor and Interpret Performance Data to Make Better Decisions Here's an abbreviated snippet of the webinar description:
Are you comfortable with the knowledge you have about your reseller business? You’d be the rare leader if you had an accurate and complete handle on all sales, finance, cash flow, profitability, service and resource utilization issues. But to succeed as an IP solutions provider, these are precisely the measurements you need—in easy-to-read and interpret spreadsheets that track your business performance on your PC monitor.
If you effectively track your business data, you’ll uncover root causes of inefficiencies which may include process, people, management, systems, or a combination.
Attend this session to understand the interrelationships and impact of such data as attach rates and profitability, line of credit, cash flow, debt to equity and other finance metrics; the month-to-month cash flow changes for cash in checking, A/R balance, and credit line availability; total sales revenue, service % of sales revenue and other sales metrics; net income, return on sales %, gross margin % and other profitability metrics.
If you interested in the webinar, it's
free to register and attend.
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Written by VoIP & Gadgets Blog on May 31st, 2006 with no comments.
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As a reward to my loyal blog readers, I was able to request and get a 20% discount on any
Internet Telephony Conference & Expo registration plan for readers on my blog. Don't say I don't ever do nuttin' for ya.
Rich may also offer the same thing on his blog, but you read it here first.
Simply visit
this special promo link and you will automatically receive a 20% discount on any of TMC's ITEXPO conference plans.
I can't believe ITEXPO East 2007 is just 10 weeks away, and with the holidays those 10 weeks will go by a lot faster than usual. I should mention that the 20% discount is good until December 15th.
The entire program is now posted online, as is the full brochure. Here is a link to the
brochure:
Some Brief Highlights for ITEXPO East 2007:
- Unified Communications
- VoIP Security
- Disaster preparedness/recovery
- IPTV
- Regulation
Finally, it's worth mentioning that ITEXPO is collocated with IMS Expo.
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Written by VoIP & Gadgets Blog on January 1st, 1970 with no comments.
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